CamelBak Reviews

Wow!!! Have you read their website about the Crux reservoirs? Amazing piece of kit, got to be worth 4 x the price of a standard Ebay offering, right? I was so impressed I bought two of them for my camelbak ultra pro vests from absolute-snow.co.uk. Then it all went wrong...the packaging was such that both hoses were kinked and would not straighten out properly causing a flow restriction (they love to tell you that you get 20% more water per sip). When the loose end of the hose is tucked in the pocket of the vest the hose would just fold in half again. Contacted the seller and had to fill in all my details 3 x times and send photos 3 times because their contact form is a piece of junk. In the mean time also emailed camelbak twice and never even received an acknowledgement let alone a response to address the issue. I will never buy any more camelbak products, you only find out how good a company is (both seller and manufacturer in this instance) when you have an issue, by which time it's too late.

My Order was cancelled without having any email or message!
I found the order hasn't been updated for a long time, so I sent an email to the "Contact Us" mail on their web. The person replied me saying the order was in process and let me wait. I replied the mail and asked when the order could be shipped, no one answers me any more.
No updates after that. So I sent another mail again to the "Contact Us" mail address.
This time, the person replied me just said the order was cancelled.
Before that, I did't receive any message from this web telling me the order cancelled!!!
If I don't send mail, I will never know the order cancelled????
Is this an apporiate way to work with a new customer???
The worst shop I've ever seen!!!

I'm super frustrated! My fiance loves these bottles so I ordered him one. I bought the wrong one so I canceled it right after the purchase went through! Customer service emailed me back and said it was canceled. 3 days later the money has been taken out of my account. I called and they said it's already been shipped but when I go to their website to do a refund it tells me "item has not shipped yet". I'm very disappointed and will not be buying from them again.

made a claim with camelbak uk ,only to be told to take it up with there distributor 6 weeks later, completely useless service, top prices for no service from these people, won't be buying another.

I bought a Camelbak mini running rucksack in 2008 to use in marathon training. I ended up wearing it to run the marathon. I then used it to train and run two further marathons. Twelve years later and I still use that little bag almost daily. It has been one of the best sports accessories I’ve ever purchased.

Bought a Camelbak Charge a few years ago. Generally it was fine but then the reservior split.
At this point it seems that they no longer make that backpack nor the resorviors that fit it so I'm unable to source a replacement.
I contact their support hoping that the lifetime warranty meant that they continued to provide parts. They confirmed that they do not.
They offered a discount to purchase a newer model but didn't say for how much. To be honest I'm just annoyed about the waste so don't want to buy anything from them again. I'd hoped the pack would last longer than this.
So if your product fails you should hope that it fails before Camelbak release a new range.

"Got your bak" really means: "We could care less after we have your money."
The grossly overpriced Omega is not only fiddly, but the bite valve broke after only a few uses.
Contacting them will send you on MONTHS of BS, only to end up emptyhanded.
Substandard products at premium prices -- after dealing with them since early MAY to get them to help me, I conclude: It would be easier to care for a live camel than deal with this company.